RETURN & REFUND POLICY

Last updated: June 2026

At Levato, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy.

30-Day Return Period

You may request a return within 30 calendar days from the date your order was delivered.

Eligibility Requirements

To qualify for a return:

• The item must be returned within 30 days after delivery.

• The product should be in good condition.

• Original packaging is preferred whenever possible.

• Proof of purchase or order confirmation is required.

How To Start A Return

Please contact our customer support team before returning any product.

Email:
support@levato.work

Please include:

• Full name

• Order number

• Reason for return

• Photos if the product is damaged or incorrect

Free Returns

Levato offers free returns worldwide for eligible orders.

Refund Process

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds will be processed to the original payment method within 5-10 business days.

Financial institutions may require additional processing time.

Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

We may offer:

• A replacement

• A full refund

• Another suitable resolution

Contact Information

Levato

Website:
https://levato.work

Email:
support@levato.work

Phone:
(250) 306-1376

Address:
1316 Bass Rd
Quesnel, British Columbia (BC) V2J 3W5
Canada